Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize the agent efforts, allowing them to handle customers' requests and manage cases. Become a part of our community of millions and ask any question that you do not find in our Service Cloud Q&A library. Browse from thousands of Service Cloud questions and answers (Q&A). Salesforce Customer Secure Login Page. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. As an experienced salesforce exam taker, I can say some exams, like admin, are easier; while some are more difficult and tricky to crack. The integration that is happening ... is - It just creates a Lead or Contact in salesforce whenever a test is completed. A company has implemented Salesforce Service Cloud. Salesforce Certified Professionals form a unique community with Salesforce as its hub.Individuals can take advantage of the networking and professional growth opportunities which according to the research is a much more poignant aspect of the value of certification that was previously envisioned. Here's a look at how the cloud leaders stack up, the hybrid market, and … Features & Functionality: 4.3 / 5 "I self-implemented so the ability to quickly extend the package with flows was great." Salesforce Service Cloud is a customer relationship management platform for customer service and support.Salesforce based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals.. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. I eventually need to be able to see what tests were taken and the grades in salesforce. 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